I
feel compelled to say something about the Ryanair flights fiasco, allegedly
caused by their pilots all holidaying at the same time (out of interest, I wonder
with which airline they've managed to get their flights?)
I
haven't actually flown with Ryanair for nearly twenty years - partly out of
principle, but mainly because of a fear of flying developed after 9/11 (long
story, but I was in the US at the time).
The
thing is, they're not the only airline serving the UK market, so vote with your
feet people! If you're not happy with
their customer service - or distinct lack of it - simply take your custom
elsewhere.
Yes,
it really is that simple. No, I don't
want to hear it - don't start making excuses saying 'Oh, but they're so cheap'!
What
about all those people who've merrily booked flights and holidays and now don't
know if they can get away as planned?
I
can't speak for you, obviously, but when I was working with other humans, we
had a holiday list.
That
holiday list was an important document, sagely passed around from person to
person, in order of seniority, and we were allowed to book just a maximum of
two weeks when we first received it.
Nobody
- I repeat nobody - on that document was allowed to be off at the same time as
another person on it.
This
rule didn't waver, so much so, that if you had a wedding and the inevitable
honeymoon, you had to negotiate with others to ensure you could have the time
off.
I
remember on one occasion when somebody had to delay their romantic getaway because
another staff member was away and couldn't swap (due to a significant birthday
and a cruise or something).
Surely
Ryanair pilots must have the modern-day equivalent of a holiday list, and if
not, why not? How can an airline make
huge profits and not have fundamental admin procedures in place? If you've been
adversely affected, I suggest you write to Michael O'Leary and ask him!
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